SHIPPING & PAYMENT INQUIRIES
WHEN WILL MY ORDER SHIP?
After your payment is verified, our shipping times range from 3-20 business days. Shipping times vary depending on the product. Weekends and holidays are not included. Please refer to the product description to see how long it will take for your order to arrive. These shipping times can vary on international orders.
Our products are shipped from our warehouses in California, USA; North Carolina, USA; Arizona, USA; Latvia, Europe and China.
If multiple products are bought in one order, the products ordered may be shipped in separate packages due to shipment from different locations.
Orders over $50 ship free.
HOW MUCH SHIPPING WILL I HAVE TO PAY?
Shipping costs vary depending the weight of the product and ship to destination. Shipping will be calculated upon checkout. We have various shipping rates to choose from. Please refer to these at checkout and choose your desired shipping rate.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are calculated at checkout and varies per country destination.
Charminique is not responsible for any duties/taxes applied to your order or package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
HOW ARE TAXES AND DUTIES CALCULATED?
Duties and taxes may be included in the price of your order at checkout depending on the ship to country. As the customer, you are liable for all import duties, customs and taxes.
WHAT SHOULD I DO IF I NEED TO CHANGE SOMETHING ON MY ORDER?
If you need to change or cancel your order, please contact us IMMEDIATELY. Once our warehouse(s) have processed your order, we will be unable to make any changes.
WHAT IS YOUR RETURN/REFUND POLICY?
You can find information about our return policy here
DO YOU HAVE ANY RETAIL LOCATIONS?
Currently, we are exclusively online.
DO YOU SELL WHOLESALE? HOW DO I BECOME A RESELLER?
If you are interested in buying our products at a wholesale price and reselling them in your boutique, business or online store, please contact us at email@example.com.