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Thank you for shopping at Charminique.
If you are not entirely satisfied with your purchase, we're here to help.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We do not offer refunds or exchanges for change of mind or on custom made goods. Custom orders are non-returnable, non-refundable, and cannot be cancelled once placed, due to the custom and made to order processes involved.
Our only exception is that if your custom order was damaged during the printing process or the actual product is faulty. If you believe this to be the case, please contact us at email@example.com.
You will be required to provide proof of the damage via pictures to determine if the product was not made correctly and is actually the fault of our printing team. We cannot be responsible for damages that may occur from daily wear and tear.
From there, we will determine if you're eligible for a refund or exchange. We may require that you send the product back to us unused, in the original packaging, and in its original condition.
Refund or Exchange for Item Not Received
If you are contacting us for an item that has not been delivered to you yet, please note that due to COVID-19 and circumstances that are out of our control, some of our products may take longer to ship and deliver than others. If the tracking information shows that your purchase has already been shipped and in transit, please be patient and wait until the order arrives to you. We cannot offer a refund or exchange for an item that hasn't been delivered yet.
We will do our best to locate your package and determine the delivery time. However, once an item has shipped, it is in the hands of the courier or postal service.
For orders that are in transit, no action in the form of a refund or exchange will be considered until the item is delivered. All orders and any orders in question of a refund or exchange are in accordance with our Refunds & Returns Policy.
Once an order has placed and/or shipped, we cannot cancel, refund, or exchange the product due to a change of mind.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our warehouse locations.
There are certain situations where only partial refunds are granted (if applicable)
-Books with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
If you have received your order damaged, contact us at firstname.lastname@example.org and we will assess the problem. Additionally, we will require proof of the damage via picture(s) so we can then determine what action, if any, to take. If the damage was due to our warehouse teams sending a poorly packaged item or items, then we will contact our warehouse team and determine if an exchange or refund will need to be made.
Any item that is returned more than 30 days after delivery
If any item you ordered is out of stock or there is an error on our part, we will contact you to let you know and check with you to see if you'd like an exchange of equal value or a refund. The refund will process the same as below.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
18470 US Highway 411
Springville, AL 35146
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
18470 US Highway 411
Springville, AL 35146
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it will take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about our Refund Policy, please contact us:
By email: email@example.com