SHIPPING POLICY

Thank you for visiting and shopping at Charminique. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Your order will typically be processed through your local post office. General estimated delivery times are 6-9 business days to USA locations and 9-12 business days to international locations.

*Please check the product description page for specific arrival times for each product*

Due to one of the three areas that an order will be shipping from and depending on where the order is shipping to, arrival times can vary slightly.

Currently, we offer a free shipping cost.  

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation via e-mail once your order has shipped containing your tracking number(s) and order detail. Generally, tracking numbers will be active within 24 hours.

Additionally, you can go to your account through our website to check shipping and tracking information.

Customs, Duties, and Taxes

Charminique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Charminique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

**If you feel that the damage occurred due to inadequate packaging from our facilities, please e-mail us with proof of the damage and we will assess the problem and determine how to proceed.**

Cancellations

Once an order has been received and begun processing, we typically are not able to cancel the order since our products are shipped from our facilities in the USA, Europe, and China. 

We apologize for any inconvenience and will do our best to assist you.

If you have any questions about your order, please contact us at charminiqueshop@gmail.com

If you wish to return the item, please see our Return Policy.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

CONTACT US

If you have any questions about our Shipping Policy, please contact us:
By email: charminiqueshop@gmail.com